Terms and conditions

What are the delivery charges?
Maddhome does not charge any additional charges for delivery. All products on the website are delivered free of cost to the shipping address of the buyers. In case of bulk orders, minimal shipping charges may apply because the products are offered at special discounted prices.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Some courier partners and warehouses are closed on Public Holidays and Sundays and this is factored in to the delivery dates. If there are any holidays between the days you place your order and the delivery day, we add an extra day to the estimated date. We might deliver the order even before the timeline but might be delayed in delivering the order because of some external unavoidable factors.

What is the estimated delivery time?
Maddhome’s business partners generally procure and ship the items within the time specified on the product page at the time of placing the order. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

The Seller offering the product

Product's availability with the Seller

The shipping address and location of the Seller. 

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Maddhome?
There are NO hidden charges when you make a purchase on www.maddhome.com. Maddhome bears the shipping charges involved in delivering the order to the buyers. 

Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

 Seller does not/cannot ship to my area. Why?
Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on:

Whether the Seller ships to your location

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion. 

Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

 How the customer will cancel the order before shipment for the order placed and how will the money be refunded to the customer?
After placing the order, within 48 hours the customer can cancel his / her order placed via email at care@maddhome.com. If the customer cancels the order placed within time limit (48 hours), 100% money will be refunded via the original method of payment made by the customer. In case the cancellation exceeds the stipulated time frame, 35% of the paid amount will be refunded to the customer.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible, our logistics partner will facilitate the pick-up of the item.

What do the different tags like "In Stock", "Available" mean?

'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
 
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and / or its production has been discontinued.

'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

 Does Maddhome deliver internationally?
Yes Maddhome delivers Internationally to some countries. For international orders, delivery charges shall be applied additionally apart from the product’s offer price.