Frequently Asked Questions

Returns and Refunds

How can I return the goods after purchase?

Please contact our customer service either by sending a email at care@maddhome.com or by calling us on (+91) 9711467727 and they will help you initiate the return process. Before returning the product, please first speak to a representative at care@maddhome.com, without which we will not be able to process the refund and the product will be retuned back to the customer.

Will I have to pay for shipping charges on the product returned?

Shipping Charges on product returned are absolutely free if the reason for return is genuine and authentic

By when can I return the product?

Within 48 hours of delivery, we would need to be notified of the Damaged / Defective product. Refund will be provided only in case replacement for the same product is not available.

What point should be taken care of while returning the products?

The returned product should be in the same condition that you had received; in its original unused packaging. Each product has a designated SKU number which should be clearly visible and not tampered with. Within 48 hours of delivery, you need to inform us of any damages / defects in order to receive the replacement.

Can www.maddhome.com cancel my order?

YES it can be cancelled, provided:
Our Quality Check department rejects the product.
Our vendors do not have the product stocked with them.
Desired location does not exist with our delivery agent.

What do I do if the product is damaged upon delivery?

Please do not accept the product if you find it tampered or damaged. Contact our customer care on (+91) 9711467727 or write a email at care@maddhome.com. We will either send you a refund or replace the product subject to availability of the product.

How much time will it takes to get my refunds?

From the day we receive the product in its original packaging, it would take 21 working days to get the refund. It includes the time taken to complete the refund process from www.maddhome.com but excludes any delay from Bank / Card issuer or delivery time in case of cheque refunds. Alternatively, we can credit the same amount in your account at www.maddhome.com within 48 hours from the time you have intimated us for the refund on the purchase of the product. This credited amount has to be used within a span of 30 days to purchase any goods from www.maddhome.com

How do I get my refund?

All refunds except cash payments will be remitted through the same process of transaction made during the time of purchase. Refunds for cash payments will be done through an account payee cheque in the customer’s name or through online transfer to the customer’s bank account.