Frequently Asked Questions

Two riders Nitesh & Sunil have travelled the version of being Sourcing Specialist for across 25 years of their life. Being the Superman for so many BIG RETAIL HOUSES in the WEST they thought of arriving back to India with a boom & a dream of creating a premium online platform & loading it up with the goodness from around the world in the space of HOME DÉCOR for the people they love.

Heart is all about new goals & new kicks & to keep moving the spirit running down the bones, this two Flying Jatts standing always with a passion for creativity, conceived of bringing back to the Country where born and grown up - madness in a box. The Country that is  home for artist, lovers, dreamers, admirers, night watcher, sun raiser  - for all you beautiful people we present you MAISON AND DESIGN DÉCOR HOME ( – a premium online home décor site that loves to read, collaborate & create passion for fashion together with you & for you in home decoration world.

We are Maddhome a luxury brand in the home furnishings marketplace offering furniture, lighting, textiles, bath-ware, décor, outdoor and garden  that been eloped by two guys who love to go around the cosmos and collect masterpieces from each corner they pass through. We function as a conservator of the finest historical design the world has to put up. Our collections of timeless, updated classics and authentic reproductions provide a singular point of perspective and an unmatched combination of inspired design, high tone and unequalled value. Each season brings a wealth of new ideas culled from our partnerships with the world's most renowned artisans, leaving us to showcase their unique products, passion and imagination.

 Our Belief

At, we believe that choosing & buying online from our gambit of options should be delightful and experiential. We design, build, produce, ship your hope & expectation in a box – to make it reach to you safely & as promised on the site because we know that one happy customer are millions of smile & happiness to us. 

Promise & Quality

At, we always go the extra mile to source the best collection from across the globe to put on our site. Our promise of maintaining our entire collection classy and stylish is reflected in each product you browse through, we make sure to craft every masterpiece we bring to you with supreme passion & detailing. We hereby stand always as an example of uncompromising quality in terms of durability, latest style and patterns. Love, Create & Deck up your Space with us forever with you, Team Maddhome.






How do I register on and create my account?
How do I update my account information on
What should we do if we are facing problems with website
Can we place an order over phone?

Shipping and Delivery

What would be my delivery time?
Can I schedule delivery on a particular day?
Will I be charged extra for shipping and delivery?
How do I track my order?
On COD can I open the packet before payment?
Can I return the packet immediately to the courier company and get the cash back?
Can I change my shipping address after order is placed?
What happens if I am not home when my packet arrives?

Returns and Refunds

How can I return the goods after purchase?
Will I have to pay for shipping charges on the product returned?
By when can I return the product?
What point should be taken care of while returning the products?
Can cancel my order?
What do I do if the product is damaged upon delivery?
How much time will it takes to get my refunds?
How do I get my refund?